Staff Services and Resources

 

Account Requester Application
Role within a department that has authority to request new accounts in the LCOM environment and to set permission levels on accounts to services in the COMTS influence.
Advanced Desktop Support
Desktop support leveraging desk visits, computer drop off, remote support for advanced troubleshooting and fixes that may take a longer period of time.
Bio Builder
On line tool to manage faculty bios for display on pbluc web sites.
Black Board/COMET
Website for organizing course materials, student quizzes, and gradebook.
Checklist Builder
A generic on line checklist builder to support various business needs (e.g., the Office of Clinical Trials and Research credentialing process).
COMIDThis LCOM domain account is used for authentication to College resources.
CommonsCollaborative platform for various documents, tutorials, and references.
Computer Deployment
Deploy images to public machines, assist System administrators with management of pulic computers (Kiosks).
Computer Moves
Safely move computers and computer equipment during office moves, ensuring proper setup and connectivity.
Contact Synchronization
Microsoft Outlook global address book is available to both our LCOM users and the UVM Medical Center users, supporting the close working relationship of these entities.
Department Share Drive
Ability to build folders for shared departmental documents.
Digital Signage
View scheduled and open times for room use - real time, up to date information for better planning purpose.
Digital Whiteboard
Mobile whiteboard that captures digital image of drawings and/or content.  Allows simultaneous inking by two individuals in the same room.
Electronic Messaging (E-Mail) and Calendaring
Email mailbox for supporting the @med.uvm.edu domain.
Equipment Installation and Repair
Troubleshoot equipment malfunctions, repair/replacement of equipment when needed.
Equipment Tutorials
By appointment; learn how to operate AV equipment in any of the rooms within the LCOM campus.
Expertise and Knowledge of Available HardwareWe offer a range of support; purchasing consultation, PeopleSoft Financials requisition support, quote outreach.
Expertise and Knowledge of Available Software ApplicationsBy appointment, we are available for consultation to review potential software application options and evaluate third party software.
FootPrintsService Ticket Management System; assign expert staff to offer solutions to a variety of circumstances.
Hardware Warranty Support
Process warranty support for computer hardware, including contacting vendor, ordering replacement parts, and performing the work, or scheduling a technician.
iLab
Software to support equipment scheduling and billing software.
Information Security Training
Departmental sessions can be accomodated for various information security topics from protecting yourself from phishing, research security, general computing best practices and open session Q&A.

Advanced scheduling will be required along with a sumary of topic(s) and/or questions you would like to explore.
KiteworksSoftware to secure FTP transmission of data within the environment or from approved external sources.
Media Creation (Video Projects/Shoots)
We offer video project support through equipment tutorials and equipment loans. PBS, CCTV or UVM Video are referred for some projects.
Multifactor Authentication
MFA is a method of computer access control in which a user is granted access only after successfully presenting several separate pieces of evidence to an authentication mechanism – typically at least two of the following categories: knowledge (something they know), possession (something they have), and inherence (something they are).
Network Jack
Physical network access to LCOM systems using an ethernet adapter and CAT5 cable.
Networking
Wired, and Wireless connectivity support for Desktop, laptop, and Mobile devices.
New Computer Setup
Hand deliver new computers, migrate data and settings, and provide end user training.
Non Standard Software Installation
Non standard software installation and configuration, coordinating with vendors and assisting in licensing when needed.
Onsite Installation or Replacement of Hardware
We hand deliver and setup new computers. Our techs are on site to assist with replacing hardware.
Research Security Review
Assistance with data management planning in conjunction with IRB protocol requirements, granting requirements, consent forms and any other relevant compliance measure.

This includes review of Data Use Agreements before they are passed along to be signed.
Room Renovations
Project Management Support; Our team is happy to meet and discuss needs and offer options for the best equipment.
SAS, STATA, SPSS
Software for statistical programming.
SEDRCA secured server environment for storing, managing and working with highly sensitive data.
SharePoint Project Management
Collaborative software to support the development and definition of a project; define the scope and outcome of the project.
Software Application Development
Provide ongoing support and maintenance for software applications.
Software Installation, Troubleshoot, and Repair
We offer expertise knowledge for software installation. When issue arise, or techs troubleshoot and offer repair solutions.
Software Licensing
We offer administrative support to LCOM faculty & staff who are purchasing software licenses. Recommend software solutions that are currently available.
Standard Software
Adobe Acrobat XI Pro, Adobe Flash Player, Cisco AnyConnect Secure Mobility Client (VPN), EndNote X7, Microsoft Office Professional Plus 2016, Microsoft OneDrive, Web browser
Video Conferencing
Offer support of webinars, meetings and conferences through Skype for Business, Zoom and PolyCom.
Virtual Desktop
Citrix XenDesktop to support a mobile workforce.
Virtual Private Network
​Secure network access from remote locations.
Walk In Help Desk
Just in time support for end users, addressing account/password issues, hardware and software issues.